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Hard Rock Punta Cana Reviews – The Bad, The Good and The Great

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Hard Rock Punta Cana

Don’t Miss Out! Read Our Hard Rock Punta Cana Resort Reviews Before You Book

You’ve been thinking about taking your family to Hard Rock Punta Cana Resort in the Dominican Republic, but you want to read some honest reviews first to find out if it will be right for you and your loved ones before you book the trip. This review will tell you everything you need to know about the resort before you book. We’ll cover topics like room features, food quality, entertainment offerings, and more! When you’re done reading this review, head over to our full page of the Hard Rock Punta Cana Resort so that you can make an informed decision before booking your trip!

Let’s go over a couple of Bad Hard Rock Punta Cana Reviews from TripAdvisor

There have been numerous reviews. There is a lot of information about Hard Rock Punta Cana available online; it’s easy to become overwhelmed. Many of the negative Hard Rock Punta Cana reviews are about service and staff issues. Bad reviews of Hard Rock Punta Cana should be taken with a grain of salt, but they still provide useful information about what to expect during your stay at any given resort.

Bad Reviews of Hard Rock Punta Cana

Let’s take a look at a couple of low-rated TripAdvisor reviews:

Not worth the money

This resort has gone downhill. They are by far the worst hard rock. Food was horrible and staff was rude. When a waiter drops a plate at your table so hard it slides right off. The lady didn’t even stop to help us pick it up.

Via TripAdvisor


Rooms could be upgraded. dining very slow to be seated and very slow on ordering. NO kids meals at all. HOF member for years, but didn’t feel very special here. Resort is very large and be prepared to do a lot of walking.

Via TripAdvisor

A not so Legendary experience.

As a Legandary member it was really hard to see what we invested in during this visit. The entire experience was subpar at best. (This is the 3rd All-inclusive Hard Rock I’ve experienced). Plenty of inconsistencies among our group. Overall experience was more frustration then relaxing. We paid for a level of service that was not provided. We need a vacation from our vacation.

Via TripAdvisor


Overall I am totally disappointed this was a family trip that we paid good money for
The room was in bad shape the food was not great except for the (market) the pool was hot most of the time. NO NONE SPOKE any English

Via TripAdvisor

Hotel is too large & service is not good.

Worst service i’ve had in any resort I have stayed in DR. Trolly system was an absolute terror, barely came by and when it did it was completely full. Tried calling for a go cart on 3 separate occasions and no one showed up. Will never come back again.

Via TripAdvisor
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Reviews of the hard rock punta cana show that it does have its share of problems. But keep in mind that anyone can write a review about the hard rock punta cana online, so don’t let one negative review scare you away. Remember that most negative reviews tend to fall into two categories: those made by an angry customer and those made by a disappointed customer. Understand the difference and keep your cool when you read them.

Good Reviews of Hard Rock Punta Cana

There’s no doubt that the Hard Rock hotel in Punta Cana is a beautiful property with many great amenities. It offers everything you would expect from a luxury resort: impressive views, top-notch dining options, an upscale spa, and plenty of fun activities. The rooms are spacious and nicely decorated, the beach is stunning, and guests rave about the pools and their tropical surroundings.

Let’s take a look at a couple of good-rated reviews of the Hard Rock Punta Cana Hotel.

Will Be Back

An AMAZING time I had. Some people we met said they didn’t like it because it was too big and felt things were slow or that people weren’t nice BUT everyone we encountered was WARM and welcoming. We concluded that they were just shy because they may not know the language of the guest but once you spoke they were extremely friendly, plus its just about being nice genuine people and they took care of you. I witnessed some rude/entitled guest and they still were treated nice. People need to remember just because you are on vacation you are not the only people there and these people have to serve and accommodate thousands a day and need to prepare and plan better so that they don’t feel like things are taking “too long” because me and my guest never felt like that.

Via TripAdvisor

4 star.

Lovely resort. Friendly staff. Always willing to help.

Food is nice but 3-3.5 stars not 5. Toro and ipanema are very nice.lovely cocktail bar in toro. But the market was a little like a school canteen for me. It needs a theme night. A proper theme night with various Chinese or Indian dishes for example.

Pools a lovely, clean and lots of choice so you can find one that suits you. Beach is beautiful. I didn’t like the many sectioned off areas for Hall of fame, or legendary or VIP guests.we can’t go to their pools or restaurants or areas but they are often in the pools that Us regular peeps, can use, leaving their pools half empty. Also I’m told their food is a better choice and quality.

Rooms are cleaned daily. And staff are more than willing to help with or without a tip.

Upgrade your food choices and quality of the buffet and we will come back.

Via TripAdvisor

Great vacation in Punta Cana

Wonderful week in Punta Cana. Weather was perfect, food and drinks and staff were excellent. Only downside was the annoying golf carts and vehicles tgat constantly interferes with walking the resort. Beach was beautiful.

Via TripAdvisor

Lovely position. Great views.

Nothing like the reviews I read. I was not disappointed at all for the reasonable price. Hotel very clean. Staff really friendly and hard working, probably overworked in the dining room same staff every day all day but still smiling. Food good and a wide variety of choice. The all-inclusive includes some alcohol just beer or wine with food. That’s OK as local prices are reasonably cheap and it’s good to explore. The shared pool is really nice and perfect temperature for the heat. Busy at weekends but we always found loungers. Lovely location. Hotel obviously a bit dated but all facilities in working order.

Via TripAdvisor

Family Vacation

The stay was a very good experience, the hotel was very nice and I especiallu loved all of the memorabilia around the whole hotel. The food was great, beach was fantastic, and the rooms were very nice. Overall great experience and I would highly recommend.

Via TripAdvisor

People are always searching for a good resort or hotel that’s within their budget. So, it’s not surprising that reviews of the Hard Rock Punta Cana continue to be positive. The Hard Rock Punta Cana is known for its great service and welcoming staff—two important traits for any top-notch resort. Sure, you might have to pay more for the location of the Hard Rock Punta Cana, but it’s worth it if you want a memorable vacation.

Great Reviews of Hard Rock Punta Cana

The Hard Rock Hotel & Casino Punta Cana is a 5 star resort with countless positive reviews. Some guests are saying they had an amazing time and a beautiful vacation. The hotel boasts a great location, luxury rooms, and many positive reviews of their service. Many also love all of their amenities like their five restaurants, pools and bars as well as their casino. It’s nice to hear that guests are overall enjoying themselves when visiting such a gorgeous destination.

Let’s take a look at some of the best Hard Rock Punta Cana Hotel reviews.

Hard Rock Punta Cana is a MUST VISIT !

The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride…I need a vacation from my vacation. The list of the to-do’s is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can’t walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can’t wait to go back at Christmas for another visit.

Via TripAdvisor

Family Vacation / Vow Renewal

We had a wonderful family vacation at Hard Rock Punta Cana. We were a family of 16 people including 5 children under 5 years old. There was something for everyone to do Lots of pools, water parks for the children and beautiful beach. The staff was friendly and accommodating. A very special shout out to our Assistants Esmelvin and Heriberto who went above and beyond to make our vacation special. They contacted us each day to see how they could be of service to us and even came to find us around the resort to make sure that we were all enjoying everything. Also special shout out to Niurca our wedding planner who made sure that our vow renewal was a special day for us. Those 3 truly made us feel like we were family. If you go be sure to request Esmelvin and Heriberto as you will not be disappointed. They will certainly cater to your every need.

Via TripAdvisor

Excellent Time at Hard Rock Punta Cana

Staff are attentive, friendly and helpful. Resort is beautiful. Rooms and environment is friendly, safe, and entertaining. There are plenty of activities for both kids and adults to do all day and night.

Via TripAdvisor

Trip of a lifetime!

Incredible week with 33 family members ages 1 to 80 for beach wedding which was beautiful. Activities and entertainment for everyone. Personal assistant Wendi so very organized and accommodating to help maximize the all inclusive experience. Hospitality at its finest. Amazing!

Via TripAdvisor

I would highly recommend this resort … cleanliness, food, activities, entertainment, THE POOLS and the staff were amazingly friendly !! Beautiful place, beautiful people !! I would definitely go back !!

Via Tripadvisor

The hotel is a 5-star resort with countless positive reviews. The Hard Rock Punta Cana is definitely not just a hotel, it’s a vacation destination and home to so many activities that you’ll never get bored. If you want to leave the hotel and do things outside of the resort, you can book one of our excursions.

Coming to Punta Cana?
Book your Excursions & Tours in advance. We provide roundtrip transportation from all hotels in Punta Cana.
No Payment Required - Schedule your activities today using our pay later option!


Take bad reviews with a grain of salt.

Always read bad reviews with a grain of salt. Sometimes, people are just out to get something for free. Other times, they’re a little too overzealous in their criticisms or reviews. While bad reviews can be helpful in a general sense, it’s important to take them with a grain of salt. If you see someone bashing The Hard Rock Punta Cana resort or any other, know that there is probably some truth to what they’re saying—but also remember that there is likely more than one side to every story.

Hard Rock Punta Cana boasts an average of 4.6 stars from 266 reviews, which is fantastic news for the resort—and its future guests. Guests were impressed with the beach, food, and service; the rooms were reported to be in good condition (with a few exceptions), and many said they’d visit again. Although Hard Rock Punta Cana receives a few complaints every now and then, overall, it seems that most people are happy with their stays here.

Don’t let one bad review sway your decision about whether or not you should book at a certain resort; instead, consider all of your options and go with what feels right for you. The most important thing is that you have fun while on vacation!

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