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Common questions and answers

These are the most common questions about our services in general. If you don’t see the answer to your questions place contact us by emailing us at care@puntacanaadventures.com

You will instantly receive an email confirmation. Within 2-24 hours you will receive a full itinerary of all excursions booked along with instructions, recommendations, vouchers, and contact information for your assigned tour representative.

Yes, but it is best to reserve your excursion before you arrive. This way we can guarantee your space on the excursion as well as make all the necessary arrangements with the tour suppliers in order to provide you with the best possible experience.

Reliable and Reputable. Yes, you have to take these two into account. Punta Cana Adventures’ providers are reliable and reputable. We have chosen the selected providers because these providers have the best reputation.We monitor prices to make sure that all of our customers are enjoying the best possible excursion for the best available price. With Punta Cana Adventures there is always a course of action that you can follow if something does not go exactly as planned; should there be a weather delay or an unexpected change of itinerary, our professional team will assist with any changes needed.

Yes. Children between the ages of 4 to 12 years. Teens between the ages of 13 to 18 years will be charged full adult price. Infants ages 3 and younger sitting on a parent’s lap and therefore not occupying a seat, are not charged for most excursions. Some excursions require a minimum age to participate and will be noted accordingly. Yes. Children between the ages of 4 to 12 years. Teens between the ages of 13 to 18 years will be charged full adult price. Infants ages 3 and younger sitting on a parent’s lap and therefore not occupying a seat, are not charged for most excursions. Some excursions require a minimum age to participate and will be noted accordingly.

Absolutely. Just go to our website, book the excursion or ask your tour rep for help.

Yes. Transportation is included with most excursions. However if you’re staying at Capcana or surrounding areas there may be a surcharge for transportation that ranges from $5 to $10 USD per person. You will be picked up and dropped off at your resort.

Types of transportation vary depending on the excursion. In some cases, the transportation used will be open-air safari buses, minivans, taxis, or otherwise noted.

Excursions may be rescheduled or canceled by the Tour Operator due to weather conditions or unexpected circumstances. We will notify you and work with you to reschedule. Full refunds will be made to customers who purchased excursions that get canceled if the client does not wish to do a different activity or reschedule AND if you decide to cancel your activity 24 hours before the excursion date. No refunds will be issued to customers who fail to show at the pickup location on time and are not wanting to reschedule. Depending on your payment method, allow anywhere from 3-10 business days to get a refund.

Up to you. However, it is customary in the Dominican Republic, if you are pleased with the excursion, to tip the tour guide.

We strongly suggest that you wear light, casual clothing and comfortable, low-heeled walking shoes or sneakers. We recommend that you wear your bathing suit, cover-up, and hat for all excursions related to water or off-road excursions. For the Saona Island Excursion or other sailing excursions definitely, bring a hat. Also, remember to bring sunscreen, a towel, and a camera and to leave your valuables at the resort.

Currently, our excursions can only be booked online. If you need assistance with how to book your excursions online, please contact our customer care. We are available Monday through Sunday, 8:00 am to 10:00 pm ET. You may contact us by email at care@puntacanaadventures.com. Note: Promotional codes (when available) can only be redeemed online.

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