E-Ticket Punta Cana: Simplifying Entry & Exit for Travelers (2025)

Planning a trip to Punta Cana or anywhere in the Dominican Republic? The E-Ticket (also called “Viajero Digital” or Digital Traveler) is a mandatory electronic entry and exit form that all visitors must complete before arriving in the country. This comprehensive 2025 guide explains everything you need to know about the Dominican Republic E-Ticket, including step-by-step instructions, common errors to avoid, family registration options, and what to do if you lose your QR code.

Important: The E-Ticket is completely FREE and must be completed online before your flight. Beware of third-party websites charging fees—the official government portal never charges for E-Ticket processing.

What is the E-Ticket Dominican Republic?

The E-Ticket (Electronic Ticket) is the Dominican Republic’s digital replacement for the old paper entry/exit forms that travelers previously filled out on airplanes. Launched in April 2021, this online system streamlines the customs and immigration process while improving data accuracy and reducing paperwork.

E-Ticket Key Facts (2025)

Official Name: Viajero Digital (Digital Traveler)
Cost: FREE (beware of scam sites charging fees!)
Mandatory: Yes, required for ALL visitors entering or exiting Dominican Republic
When to Complete: Up to 72 hours before arrival, minimum 24 hours recommended
Processing Time: Instant (receive QR code immediately upon completion)
Valid For: Single entry/exit or multiple entries depending on form type
Official Portal: https://eticket.migracion.gob.do/
Languages Available: Spanish, English, French, German, Italian, Portuguese, Russian
Devices Supported: Desktop, tablet, mobile phone (responsive design)
Family Registration: Up to 7 people can be registered on one form

New for 2025: The system now includes enhanced health screening questions and updated customs declaration fields. Processing is faster and more reliable than in previous years.

How to Complete Your E-Ticket: Step-by-Step Guide

Follow this detailed walkthrough to complete your Dominican Republic E-Ticket correctly the first time:

Before You Start: Information You’ll Need

Have this information ready before beginning your E-Ticket application:

Passport Information:
- Passport number
- Issue date and expiration date
- Country of issue
- Full legal name (as it appears in passport)
Travel Details:
- Flight number (arrival and departure)
- Airline name
- Arrival date in Dominican Republic
- Departure date from Dominican Republic
- Dominican Republic hotel/accommodation address
Personal Information:
- Date of birth
- Country of residence
- Contact email address (you’ll receive QR code here)
- Phone number
Health Declaration:
- Recent health symptoms (yes/no questions)
- COVID-19 vaccination status (optional as of 2025)
Customs Declaration:
- Items being brought into country
- Currency amounts (if over $10,000 USD)

Step-by-Step Instructions

Step 1: Access the Official Portal

Go to: https://eticket.migracion.gob.do/
Verify you’re on the OFFICIAL government site (.gob.do domain)
Select your language (English recommended for English speakers)
Cl ick “Start” or “Begin Application”

Step 2: Choose Form Type

Entry Form: If arriving in Dominican Republic
Exit Form: If departing Dominican Republic
Entry + Exit Combined: If you know both arrival and departure details (recommended)

Step 3: Enter Personal Information

Full name (exactly as in passport)
Passport number (double-check for accuracy)
Date of birth
Nationality
Country of residence
Gender

Step 4: Add Travel Details

Arrival flight number (e.g., AA1234)
Airline name
Date of arrival
Accommodation address in Dominican Republic (hotel name and city is sufficient)
Departure date (if doing combined entry/exit form)

Step 5: Health Declaration

Answer all health screening questions honestly
Most questions are yes/no format
COVID-19 vaccination not required as of 2025, but may be asked
If you answer “yes” to symptoms, additional screening may occur at airport

Step 6: Customs Declaration

Declare items you’re bringing (gifts, commercial goods, restricted items)
Declare currency if carrying over $10,000 USD
Most tourists select “No” for commercial goods and restricted items

Step 7: Add Family Members (Optional)

Click “Add Family Member” to register up to 7 total people on one form
Enter each person’s passport and travel details
Each person gets their own QR code (all sent to your email)
Saves time vs filling out separate forms for each traveler

Step 8: Review and Submit

Review ALL information for accuracy (errors can cause delays at customs)
Double-check passport numbers, dates, and flight information
Click “Submit” when confident everything is correct

Step 9: Receive and Save Your QR Code

QR code appears immediately on screen after submission
Download QR code image to your device
Check your email for confirmation with QR code attached
Save QR code in multiple places (phone photos, email, cloud storage)
Print a backup copy (optional but recommended)
Screenshot the QR code for offline access

Common E-Ticket Errors & Troubleshooting

Based on traveler experiences, here are the most common E-Ticket problems and solutions:

Error: “Passport Number Invalid”

Cause: Incorrect passport number format or typo

Solutions:

Double-check passport number exactly as printed (including zeros vs letter O)
Remove any spaces or dashes (enter as continuous number/letters)
Verify you’re entering passport number, not ID number
Check passport hasn’t expired (must be valid for 6+ months from arrival)
Try different browser if problem persists (Chrome recommended)

Error: “Flight Number Not Found”

Cause: Flight hasn’t been added to system yet or incorrect format

Solutions:

Complete E-Ticket closer to travel date (within 72 hours is ideal)
Enter flight number without spaces (e.g., AA1234 not AA 1234)
Verify correct airline code (check your ticket confirmation)
If charter flight, it may not appear—enter anyway and proceed
System updates flight databases daily, try again in 24 hours

Problem: “No Email Received with QR Code”

Solutions:

Check spam/junk folder (E-Ticket emails often filtered)
Wait 10-15 minutes (sometimes delayed)
Save QR code from confirmation screen before closing browser
Take screenshot of QR code as backup
Re-access via portal using your confirmation number
Add noreply@migracion.gob.do to contacts to prevent spam filtering

Problem: “Form Won’t Submit / Page Freezes”

Solutions:

Clear browser cache and cookies
Try different browser (Chrome, Firefox, Safari all work)
Disable browser extensions/ad blockers temporarily
Use incognito/private browsing mode
Check internet connection stability
Try from different device (phone vs laptop)
Complete during off-peak hours (early morning or late evening US time)

Family & Group Registration (Up to 7 People)

One of the E-Ticket system’s best features is the ability to register multiple family members or travel companions on a single application, saving significant time.

How Family Registration Works

Complete your own information first (primary applicant)
Click “Add Family Member” or “Add Traveler” button
Enter each person’s passport and travel details
Maximum 7 people total on one form (including yourself)
Each person receives individual QR code
All QR codes sent to primary applicant’s email
Share QR codes with each traveler before departure

Who Qualifies as “Family”?

Spouse/Partner
Children (any age)
Parents/Grandparents
Siblings
Extended family members
Travel companions (friends traveling together)

Important for Minors (Under 18):

Children must be included in a parent’s E-Ticket application
Each child needs their own passport (infant passports accepted)
Minors traveling with only one parent may need notarized permission letter from absent parent
Minors traveling with non-parents (grandparents, school groups) require notarized permission from both parents

What to Do With Your QR Code

The QR code is your proof of completed E-Ticket. Here’s how to handle it properly:

Saving Your QR Code (Multiple Backups Recommended)

Download Image: Save QR code image to your phone and computer
Screenshot: Take screenshot of confirmation page
Email: Forward confirmation email to yourself and travel companions
Cloud Storage: Upload to Google Drive, Dropbox, or iCloud
Photos App: Save in your phone’s photo album (accessible offline)
Print Copy: Print physical backup to carry in passport
PDF Save: Save confirmation page as PDF

Presenting Your QR Code at the Airport

Upon Arrival in Dominican Republic:

After landing, proceed to immigration/customs
Have QR code ready on phone or printed copy
Immigration officer will scan your QR code
Process takes 30-60 seconds per person
No additional paperwork needed (unless random inspection)
Proceed to baggage claim and exit

Upon Departure from Dominican Republic:

Present QR code at airline check-in counter
Show again at immigration/customs before security
Keep accessible until you board your flight
If you completed combined entry/exit form, same QR code works
If you only completed entry form, you must complete exit form before departure

What If I Lose My QR Code?

Don’t panic! Here’s what to do if you can’t find your E-Ticket QR code:

Recovery Options

Check Confirmation Email:
- Search inbox for “eticket” or “migracion.gob.do”
- Check spam/junk folder
- Email contains QR code attachment
Re-access via Portal:
- Return to https://eticket.migracion.gob.do/
- Look for “Retrieve E-Ticket” or “Already Applied” option
- Enter your confirmation number and passport number
- QR code will be displayed again
Airport Assistance:
- Arrive at airport 3+ hours before flight (not 2 hours)
- Visit immigration help desk at Punta Cana Airport
- Provide passport number and flight details
- They can look up your E-Ticket in the system
- Processing takes 15-30 minutes
Complete New E-Ticket:
- If all else fails, complete a new E-Ticket at airport
- Free WiFi available at Punta Cana Airport terminals
- Takes 10-15 minutes to complete
- Not ideal but works as last resort

Prevention Tip: Immediately after completing your E-Ticket, save the QR code in at least 3 places: phone photos, email forward to yourself, and cloud storage. Print one physical copy to keep with your passport.

E-Ticket vs Old Paper Form: What Changed?

Understanding the transition helps clarify why the E-Ticket exists:

Feature	Old Paper Form	New E-Ticket (2021+)
When Completed	On airplane during flight	Before flight (up to 72 hrs in advance)
Format	Physical paper card	Digital QR code
Languages	Spanish/English only	7 languages available
Processing Time	Manual review at customs	Instant QR scan (30-60 seconds)
Lost/Damaged	Must complete new form	Can retrieve from email or portal
Family Registration	Each person separate form	Up to 7 people on one form
Data Accuracy	Handwriting errors common	Digital validation prevents errors
Environmental Impact	Millions of paper forms annually	Paperless, eco-friendly

Transition Timeline: Paper forms were phased out completely in April 2021. As of 2025, only the digital E-Ticket is accepted.

Special Cases & Exceptions

Traveling with Minors Without Both Parents

If traveling with children and only one parent (or no parents):

Complete E-Ticket normally (child included in your application)
Bring notarized permission letter from absent parent(s)
Letter must include: child’s name, passport number, travel dates, destination, accompanying adult details
Present letter at immigration when QR code is scanned
Notarization must be recent (within 6 months)
Translated to Spanish (official translation if possible)

Extended Stays (Over 30 Days)

Tourist E-Ticket valid for stays up to 30 days
Extensions available at immigration offices in Santo Domingo or Punta Cana
Extension cost: $50 USD per month
Maximum tourist stay: 120 days (4 months) with extensions
Apply for extension before your 30-day period expires

Cruise Ship Passengers

Cruise passengers must also complete E-Ticket
Complete separately from airline passengers
Some cruise lines complete group E-Tickets—check with your cruise company
If doing independently, complete 24-48 hours before port arrival
Present QR code when disembarking in Dominican ports

Frequently Asked Questions About Dominican Republic E-Ticket

Is the Dominican Republic E-Ticket free?

Yes, the official E-Ticket is completely FREE through the government portal at https://eticket.migracion.gob.do/. Beware of third-party websites charging $20-50 for “assistance”—they’re using the same free system. Never pay for E-Ticket processing. The Dominican government does not charge any fees for this mandatory travel document.

When should I complete my Dominican Republic E-Ticket?

Complete your E-Ticket between 72 hours and 24 hours before your flight to Dominican Republic. Completing too early may cause flight number validation errors. Completing too late (less than 24 hours) creates unnecessary stress if you encounter technical issues. The ideal time is 48-72 hours before departure when flight details are confirmed in the system.

Do I need an E-Ticket for Punta Cana?

Yes, the E-Ticket is mandatory for ALL arrivals in the Dominican Republic, including Punta Cana, Santo Domingo, Puerto Plata, and all other entry points. There are no exceptions. Airlines may prevent boarding if you don’t have a valid E-Ticket QR code. Complete it before your flight to avoid problems at check-in.

Can I complete the E-Ticket at the airport?

While technically possible (Punta Cana Airport has free WiFi), completing your E-Ticket at the airport is NOT recommended. Immigration lines are long, WiFi can be slow, and you’ll be stressed and rushed. Complete it before leaving home for a stress-free arrival. If you must complete it at the airport, arrive 3+ hours before your departure flight.

What happens if I don’t have an E-Ticket?

Without a valid E-Ticket QR code, you may be denied boarding by your airline or face delays at Dominican customs. Airlines are required to verify E-Ticket completion before allowing passengers to board flights to Dominican Republic. At worst, you could be denied entry and returned to your origin country. Always complete your E-Ticket before traveling.

Do I need to print my E-Ticket QR code?

No, printing is not required. Immigration officers can scan QR codes directly from your phone screen. However, printing a backup copy is recommended in case of phone battery issues, technical problems, or device failure. Keep digital version on phone plus one printed copy in passport for redundancy.

Can I edit my E-Ticket after submitting?

No, E-Tickets cannot be edited after submission. If you made an error, you have two options: (1) Complete a new E-Ticket with correct information, or (2) Bring supporting documentation (passport, flight confirmation) to explain discrepancies to immigration officer. Minor errors (typos in hotel address) are usually overlooked. Major errors (wrong passport number, wrong dates) require new submission.

Is the E-Ticket the same as a visa?

No, the E-Ticket is NOT a visa. It’s a customs and immigration form required for all visitors regardless of nationality. Most visitors (US, Canada, EU, UK citizens) don’t need a visa for tourist stays under 30 days. The E-Ticket is separate from visa requirements. Check if your country requires a visa at https://www.godominicanrepublic.com/

How long is the E-Ticket valid?

The E-Ticket is valid for your specific travel dates entered in the application. If you completed a combined entry/exit form, it covers your entire trip. If you completed only an entry form, you must complete a separate exit form before departing. The E-Ticket does not expire as long as it matches your actual travel dates.

Does the E-Ticket cost money?

No, the official E-Ticket is FREE. The Dominican government does not charge for E-Ticket processing. Scam websites may charge $20-50 claiming to “help” you fill it out, but they’re just using the same free portal. Only use the official site: https://eticket.migracion.gob.do/ – if a site asks for payment, it’s a scam.

Can someone else fill out my E-Ticket?

Yes, anyone can complete the E-Ticket on your behalf as long as they have your accurate passport and travel information. This is useful for families—one person can complete E-Tickets for everyone in the group. Just ensure all information is entered exactly as it appears in each person’s passport to avoid immigration delays.

E-Ticket Completion Checklist

Before your Punta Cana trip, ensure you’ve completed these E-Ticket steps:

Complete E-Ticket 48-72 hours before flight
Use ONLY official portal: https://eticket.migracion.gob.do/
Save QR code in minimum 3 locations (phone, email, cloud)
Print backup copy for peace of mind
Include all family members on one form if traveling together
Verify passport numbers and dates are accurate
Check email confirmation received
Have QR code ready on phone for airport arrival
Bring notarized permission if traveling with minors without both parents

Once your E-Ticket is complete, you’re one step closer to enjoying paradise! Book your airport transfers and excursions in advance for the smoothest Punta Cana experience.

Last updated: November 2025 | Information verified with Dominican Republic Ministry of Tourism and Immigration (Dirección General de Migración).

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E-Ticket Dominican Republic: What You Must Know Before Traveling to Punta Cana in 2025